HoYoverse's president, Liu Wei, recently shared the impact of negative player feedback on the Genshin Impact development team. His comments shed light on a challenging year for the game and its creators.
This follows several controversies, including the 4.4 Lantern Rite event's underwhelming rewards (three intertwined fates) and comparisons to other HoYoverse titles like Honkai: Star Rail. The 4.5 Chronicled Banner's gacha mechanics and concerns about cultural representation in character designs also fueled player discontent.
Criticism escalated, with some players accusing the team of arrogance and ignoring feedback. Wei, visibly emotional, acknowledged these concerns, emphasizing the team's shared gamer identity and the need to filter through excessive negative feedback to understand genuine player concerns.
Despite the challenges, Wei expressed optimism and a renewed commitment to improvement and community engagement. He hopes the team and players can move forward, focusing on creating the best possible experience.
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