UPDATE: Earlier today, July 28, Wuchang: Fallen Feathers developer Leenzee issued an updated statement via Steam, to further apologize for the game's launch issues and promise a "comprehensive explanation" of what went wrong is on the way.
In the meantime, Leenzee said it was "closely monitoring all community channels" and "every voice — from criticism to suggestions — has been received, carefully listened to, and actively discussed to find solutions."
Following up on issues with pre-order rewards — as well as the compensation Leenzee has initially offered — Steam Deluxe Edition owners will now get three extra sets of deluxe costumes and four new weapons. Standard and Deluxe edition owners will get three additional headgear items.
As for performance and optimization issues?
"We will continue to optimize performance issues and will keep adjusting the game based on your suggestions — such as difficulty levels and boss encounters — in upcoming patches," Leenzee added, listing the following "optimization efforts":
Fix crashes across different devicesImprove frame rates and reduce lag on certain graphics cardsOptimize default settings for some graphics cardsCorrect the speed of getting up after being knocked downReduce damage and the number of some trapsLower impact resistance of certain low-level monstersReduce exploration pressure in some areasFix issues caused by missing items leading to quest interruptionsImprove AI logic for monsters and bossesEnhance texture quality in low-resolution areasImprove asset detail and precision in some regions
"We deeply value every player’s support and encouragement. We are actively reflecting on our workflows and striving to improve our capabilities to deliver higher-quality services more efficiently," Leenzee concluded. "We ask for your patience as we tackle these optimizations step by step. We hope that one day, both our work and our team will prove worthy of your expectations."
At the time of writing, the game's Steam user rating remains "Mostly Negative."