Name: FLS MOBILE FLOW EDITION
Rating: 4.3 (1 reviews)
Author: FLS GmbH

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FLS MOBILE FLOW EDITION

Business 7010.1090.80694 15.7 MB

by FLS GmbH May 05,2025

Experience dynamic real-time scheduling with a permanent connection to your employees through the FLS MOBILE FLOW EDITION. Our innovative mobile field service solution harnesses the power of digitization to support your on-site employees effortlessly, without adding extra work. The FLS MOBILE App (F

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4.3

Application Description

The FLS MOBILE App (FLOW EDITION) enhances efficiency across the entire process by providing transparent, paperless call processing. This allows your field service team to concentrate on what matters most – ensuring customer satisfaction.

From sending notifications about the engineer's arrival or delivery at the customer's premises via text message to offering live on-route tracking, we minimize waiting times for your customers. Our integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, allowing for seamless integration of same-day and ad-hoc requests into the route schedule.

Take your field service to the next level with the FLS MOBILE FLOW EDITION, which transfers fully digital workflow processes to an app. Whether you are currently modeling your processes in the BPMN standard or plan to do so in the future, you can easily transfer these processes to your field service app. The app provides an intuitive and user-friendly experience, tailored to the specific queries and process steps required for your individual service cases.

FEATURES AT A GLANCE

BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. Digitize processes quickly and efficiently with this tool set.
User and Role Reference: Provides clear, simple, and self-explanatory user guidance that supports the skill set of the engineer/driver and minimizes error potential during execution.
Data Transmission: Sends all data necessary for deployment (such as customer master data, object data, and material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Includes mapping capabilities with systems like Google Maps or individual GEO systems.
Partner Integration: Easily integrate partners and service providers via link sharing.
Staff Radar: Displays nearby engineers, allowing them to seek assistance from colleagues in proximity.
Push Notifications: Sends push notifications to engineers, particularly in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with the option for live on-route tracking.
On-Premise Data Recording: Records call and feedback data on-site, whether online or offline.
Independent Appointment Scheduling: Allows field engineers to set binding appointments, which are integrated into FLS Real-Time-Scheduling.
Checklist and Report Management: Records checklists, reports, and updates to master data.
Information Provision: Provides all necessary information regarding the scope and content of work, deadlines, and customer and machine or system data.
Real-Time File Exchange: Enables the exchange of photos and documents in real time, with files in common formats (such as photos, Word, Excel, PDF) directly transferable to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures post-deployment for both the customer and engineer, ensuring audit-proof documentation.
Mobile Time Recording: Manages activity and absence recording on the go.
Mobile Materials Management: Includes van stocktaking, allowing for direct booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, and inventory. Also handles serialized materials, material movement, and purchase or restock requests.